SHIPPING POLICY

We make every attempt to ship all orders within two business days from the order date. Shipping times can vary between 2-5 days in the continental United States. Items shipped outside the continental United States may have longer shipping times.

Items are typically delivered within 3-7 business days. Holidays may increase this time.

RETURN AND REFUND POLICY

Please note: no terms within this policy will be taken as modifying, limiting, or revoking any product warranty that is offered for a specific product at the time of purchase.

Returns

We want you to be completely happy with your purchase from our website. If you are not happy with your purchase for any reason within 30 days, you may return your purchase to us for a complete refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@carlson-eng.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@carlson-eng.com and send your item to: 1368 Almond Road, Reidsville North Carolina, 27320.

Shipping
Before returning your product, please contact us at sales@carlson-eng.com to get a RMA (Return Merchandise Authorization). Then, to return your product, you should mail your product to: 1368 Almond Road, Reidsville North Carolina, 27320.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.